Contributions to sustainable urban transport : decision support for alternative mobility and logistics concepts

Increasing transport activities in cities are a substantial driver for congestion and pollution, influencing urban populations’ health and quality of life. These effects are consequences of ongoing urbanization in combination with rising individual demand for mobility, goods, and services. With the goal of increased environmental sustainability in urban areas, city authorities and politics aim for reduced traffic and minimized transport emissions. To support more efficient and sustainable urban transport, this cumulative dissertation focuses on alternative transport concepts. For this purpose, scientific methods and models of the interdisciplinary information systems domain combined with elements of operations research, transportation, and logistics are developed and investigated in multiple research contributions. Different transport concepts are examined in terms of optimization and acceptance to provide decision support for relevant stakeholders. In more detail, the overarching topic of urban transport in this dissertation is divided into the complexes urban mobility (part A) in terms of passenger transport and urban logistics (part B) with a focus on the delivery of goods and services. Within part A, approaches to carsharing optimization are presented at various planning levels. Furthermore, the user acceptance of ridepooling is investigated. Part B outlines several optimization models for alternative urban parcel and e-grocery delivery concepts by proposing different network structures and transport vehicles. Conducted surveys on intentional use of urban logistics concepts give valuable hints to providers and decision makers. The introduced approaches with their corresponding results provide target-oriented support to facilitate decision making based on quantitative data. Due to the continuous growth of urban transport, the relevance of decision support in this regard, but also the understanding of the key drivers for people to use certain services will further increase in the future. By providing decision support for urban mobility as well as urban logistics concepts, this dissertation contributes to enhanced economic, social, and environmental sustainability in urban areas

An Empirical Study of Customers’ Behavioral Intention to Use Ridepooling Services – An Extension of the Technology Acceptance Model

Shared mobility services for passenger transportation become increasingly popular all over the world. As services like carsharing are already well-established and well-accepted, ride pooling services are at their early stage and currently within first implementations. The most critical success factor of such services is the customer acceptance. We investigate the acceptance of 115 German questionnaire respondents using and extending the Technology Acceptance Model. Results indicate that the success factors of the developed model serve as useful predictors of the behavioral intention to use ridepooling services. Perceived compatibility was identified to have the strongest impact whereas perceived ease of use and perceived safety are not relevant for accepting ridepooling services. Based on these findings, our paper provides management implications and recommendations to improve acceptance and success of ridepooling services in Germany

Autonomous Unmanned Ground Vehicles for Urban Logistics: Optimization of Last Mile Delivery Operations

In an era dominated by ongoing urbanization and rising e-commerce, the efficient delivery of goods within cities becomes a major challenge. As a new element of urban logistics, we discuss the potential of autonomous unmanned ground vehicles (AUGV) regarding the last mile delivery of shipments to customers. We propose an optimization model to minimize the delivery costs of urban shipments using AUGV. Simultaneously, best locations from a set of existing stations are selected for AUGV positioning and optimal route determination. With our developed Location Routing Problem, we provide decision support for parcel service providers, city authorities, and other relevant decision makers. Regarding the Green Information Systems domain, we tackle the lack of solution-oriented research addressing a more sustainable and locally emission free supply of goods within urban areas

Individually optimized commercial road transport: A decision support system for customizable routing problems

The Vehicle Routing Problem (VRP) in its manifold variants is widely discussed in scientific literature. We investigate related optimization models and solution methods to determine the state of research for vehicle routing attributes and their combinations. Most of these approaches are idealized and focus on single problem-tailored routing applications. Addressing this research gap, we present a customizable VRP for optimized road transportation embedded into a Decision Support System (DSS). It integrates various model attributes and handles a multitude of real-world routing problems. In the context of urban logistics, practitioners of different industries and researchers are assisted in efficient route planning that allows for minimizing driving distances and reducing vehicle emissions. Based on the design science research methodology, we evaluate the DSS with computational benchmarks and real-world simulations. Results indicate that our developed DSS can compete with problem-tailored algorithms. With our solution-oriented DSS as final artifact, we contribute to an enhanced economic and environmental sustainability in urban logistic applications

Human Practice. Digital Ecologies. Our Future. : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019) : Tagungsband

Erschienen bei: universi - Universitätsverlag Siegen. - ISBN: 978-3-96182-063-4Aus dem Inhalt: Track 1: Produktion & Cyber-Physische Systeme Requirements and a Meta Model for Exchanging Additive Manufacturing Capacities Service Systems, Smart Service Systems and Cyber- Physical Systems—What’s the difference? Towards a Unified Terminology Developing an Industrial IoT Platform – Trade-off between Horizontal and Vertical Approaches Machine Learning und Complex Event Processing: Effiziente Echtzeitauswertung am Beispiel Smart Factory Sensor retrofit for a coffee machine as condition monitoring and predictive maintenance use case Stakeholder-Analyse zum Einsatz IIoT-basierter Frischeinformationen in der Lebensmittelindustrie Towards a Framework for Predictive Maintenance Strategies in Mechanical Engineering - A Method-Oriented Literature Analysis Development of a matching platform for the requirement-oriented selection of cyber physical systems for SMEs Track 2: Logistic Analytics An Empirical Study of Customers’ Behavioral Intention to Use Ridepooling Services – An Extension of the Technology Acceptance Model Modeling Delay Propagation and Transmission in Railway Networks What is the impact of company specific adjustments on the acceptance and diffusion of logistic standards? Robust Route Planning in Intermodal Urban Traffic Track 3: Unternehmensmodellierung & Informationssystemgestaltung (Enterprise Modelling & Information Systems Design) Work System Modeling Method with Different Levels of Specificity and Rigor for Different Stakeholder Purposes Resolving Inconsistencies in Declarative Process Models based on Culpability Measurement Strategic Analysis in the Realm of Enterprise Modeling – On the Example of Blockchain-Based Initiatives for the Electricity Sector Zwischenbetriebliche Integration in der Möbelbranche: Konfigurationen und Einflussfaktoren Novices’ Quality Perceptions and the Acceptance of Process Modeling Grammars Entwicklung einer Definition für Social Business Objects (SBO) zur Modellierung von Unternehmensinformationen Designing a Reference Model for Digital Product Configurators Terminology for Evolving Design Artifacts Business Role-Object Specification: A Language for Behavior-aware Structural Modeling of Business Objects Generating Smart Glasses-based Information Systems with BPMN4SGA: A BPMN Extension for Smart Glasses Applications Using Blockchain in Peer-to-Peer Carsharing to Build Trust in the Sharing Economy Testing in Big Data: An Architecture Pattern for a Development Environment for Innovative, Integrated and Robust Applications Track 4: Lern- und Wissensmanagement (e-Learning and Knowledge Management) eGovernment Competences revisited – A Literature Review on necessary Competences in a Digitalized Public Sector Say Hello to Your New Automated Tutor – A Structured Literature Review on Pedagogical Conversational Agents Teaching the Digital Transformation of Business Processes: Design of a Simulation Game for Information Systems Education Conceptualizing Immersion for Individual Learning in Virtual Reality Designing a Flipped Classroom Course – a Process Model The Influence of Risk-Taking on Knowledge Exchange and Combination Gamified Feedback durch Avatare im Mobile Learning Alexa, Can You Help Me Solve That Problem? - Understanding the Value of Smart Personal Assistants as Tutors for Complex Problem Tasks Track 5: Data Science & Business Analytics Matching with Bundle Preferences: Tradeoff between Fairness and Truthfulness Applied image recognition: guidelines for using deep learning models in practice Yield Prognosis for the Agrarian Management of Vineyards using Deep Learning for Object Counting Reading Between the Lines of Qualitative Data – How to Detect Hidden Structure Based on Codes Online Auctions with Dual-Threshold Algorithms: An Experimental Study and Practical Evaluation Design Features of Non-Financial Reward Programs for Online Reviews: Evaluation based on Google Maps Data Topic Embeddings – A New Approach to Classify Very Short Documents Based on Predefined Topics Leveraging Unstructured Image Data for Product Quality Improvement Decision Support for Real Estate Investors: Improving Real Estate Valuation with 3D City Models and Points of Interest Knowledge Discovery from CVs: A Topic Modeling Procedure Online Product Descriptions – Boost for your Sales? Entscheidungsunterstützung durch historienbasierte Dienstreihenfolgeplanung mit Pattern A Semi-Automated Approach for Generating Online Review Templates Machine Learning goes Measure Management: Leveraging Anomaly Detection and Parts Search to Improve Product-Cost Optimization Bedeutung von Predictive Analytics für den theoretischen Erkenntnisgewinn in der IS-Forschung Track 6: Digitale Transformation und Dienstleistungen Heuristic Theorizing in Software Development: Deriving Design Principles for Smart Glasses-based Systems Mirroring E-service for Brick and Mortar Retail: An Assessment and Survey Taxonomy of Digital Platforms: A Platform Architecture Perspective Value of Star Players in the Digital Age Local Shopping Platforms – Harnessing Locational Advantages for the Digital Transformation of Local Retail Outlets: A Content Analysis A Socio-Technical Approach to Manage Analytics-as-a-Service – Results of an Action Design Research Project Characterizing Approaches to Digital Transformation: Development of a Taxonomy of Digital Units Expectations vs. Reality – Benefits of Smart Services in the Field of Tension between Industry and Science Innovation Networks and Digital Innovation: How Organizations Use Innovation Networks in a Digitized Environment Characterising Social Reading Platforms— A Taxonomy-Based Approach to Structure the Field Less Complex than Expected – What Really Drives IT Consulting Value Modularity Canvas – A Framework for Visualizing Potentials of Service Modularity Towards a Conceptualization of Capabilities for Innovating Business Models in the Industrial Internet of Things A Taxonomy of Barriers to Digital Transformation Ambidexterity in Service Innovation Research: A Systematic Literature Review Design and success factors of an online solution for cross-pillar pension information Track 7: IT-Management und -Strategie A Frugal Support Structure for New Software Implementations in SMEs How to Structure a Company-wide Adoption of Big Data Analytics The Changing Roles of Innovation Actors and Organizational Antecedents in the Digital Age Bewertung des Kundennutzens von Chatbots für den Einsatz im Servicedesk Understanding the Benefits of Agile Software Development in Regulated Environments Are Employees Following the Rules? On the Effectiveness of IT Consumerization Policies Agile and Attached: The Impact of Agile Practices on Agile Team Members’ Affective Organisational Commitment The Complexity Trap – Limits of IT Flexibility for Supporting Organizational Agility in Decentralized Organizations Platform Openness: A Systematic Literature Review and Avenues for Future Research Competence, Fashion and the Case of Blockchain The Digital Platform Otto.de: A Case Study of Growth, Complexity, and Generativity Track 8: eHealth & alternde Gesellschaft Security and Privacy of Personal Health Records in Cloud Computing Environments – An Experimental Exploration of the Impact of Storage Solutions and Data Breaches Patientenintegration durch Pfadsysteme Digitalisierung in der Stressprävention – eine qualitative Interviewstudie zu Nutzenpotenzialen User Dynamics in Mental Health Forums – A Sentiment Analysis Perspective Intent and the Use of Wearables in the Workplace – A Model Development Understanding Patient Pathways in the Context of Integrated Health Care Services - Implications from a Scoping Review Understanding the Habitual Use of Wearable Activity Trackers On the Fit in Fitness Apps: Studying the Interaction of Motivational Affordances and Users’ Goal Orientations in Affecting the Benefits Gained Gamification in Health Behavior Change Support Systems - A Synthesis of Unintended Side Effects Investigating the Influence of Information Incongruity on Trust-Relations within Trilateral Healthcare Settings Track 9: Krisen- und Kontinuitätsmanagement Potentiale von IKT beim Ausfall kritischer Infrastrukturen: Erwartungen, Informationsgewinnung und Mediennutzung der Zivilbevölkerung in Deutschland Fake News Perception in Germany: A Representative Study of People’s Attitudes and Approaches to Counteract Disinformation Analyzing the Potential of Graphical Building Information for Fire Emergency Responses: Findings from a Controlled Experiment Track 10: Human-Computer Interaction Towards a Taxonomy of Platforms for Conversational Agent Design Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis Self-Tracking and Gamification: Analyzing the Interplay of Motivations, Usage and Motivation Fulfillment Erfolgsfaktoren von Augmented-Reality-Applikationen: Analyse von Nutzerrezensionen mit dem Review-Mining-Verfahren Designing Dynamic Decision Support for Electronic Requirements Negotiations Who is Stressed by Using ICTs? A Qualitative Comparison Analysis with the Big Five Personality Traits to Understand Technostress Walking the Middle Path: How Medium Trade-Off Exposure Leads to Higher Consumer Satisfaction in Recommender Agents Theory-Based Affordances of Utilitarian, Hedonic and Dual-Purposed Technologies: A Literature Review Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach The Role of Early User Participation in Discovering Software – A Case Study from the Context of Smart Glasses The Fluidity of the Self-Concept as a Framework to Explain the Motivation to Play Video Games Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods Track 11: Information Security and Information Privacy Unfolding Concerns about Augmented Reality Technologies: A Qualitative Analysis of User Perceptions To (Psychologically) Own Data is to Protect Data: How Psychological Ownership Determines Protective Behavior in a Work and Private Context Understanding Data Protection Regulations from a Data Management Perspective: A Capability-Based Approach to EU-GDPR On the Difficulties of Incentivizing Online Privacy through Transparency: A Qualitative Survey of the German Health Insurance Market What is Your Selfie Worth? A Field Study on Individuals’ Valuation of Personal Data Justification of Mass Surveillance: A Quantitative Study An Exploratory Study of Risk Perception for Data Disclosure to a Network of Firms Track 12: Umweltinformatik und nachhaltiges Wirtschaften Kommunikationsfäden im Nadelöhr – Fachliche Prozessmodellierung der Nachhaltigkeitskommunikation am Kapitalmarkt Potentiale und Herausforderungen der Materialflusskostenrechnung Computing Incentives for User-Based Relocation in Carsharing Sustainability’s Coming Home: Preliminary Design Principles for the Sustainable Smart District Substitution of hazardous chemical substances using Deep Learning and t-SNE A Hierarchy of DSMLs in Support of Product Life-Cycle Assessment A Survey of Smart Energy Services for Private Households Door-to-Door Mobility Integrators as Keystone Organizations of Smart Ecosystems: Resources and Value Co-Creation – A Literature Review Ein Entscheidungsunterstützungssystem zur ökonomischen Bewertung von Mieterstrom auf Basis der Clusteranalyse Discovering Blockchain for Sustainable Product-Service Systems to enhance the Circular Economy Digitale Rückverfolgbarkeit von Lebensmitteln: Eine verbraucherinformatische Studie Umweltbewusstsein durch audiovisuelles Content Marketing? Eine experimentelle Untersuchung zur Konsumentenbewertung nachhaltiger Smartphones Towards Predictive Energy Management in Information Systems: A Research Proposal A Web Browser-Based Application for Processing and Analyzing Material Flow Models using the MFCA Methodology Track 13: Digital Work - Social, mobile, smart On Conversational Agents in Information Systems Research: Analyzing the Past to Guide Future Work The Potential of Augmented Reality for Improving Occupational First Aid Prevent a Vicious Circle! The Role of Organizational IT-Capability in Attracting IT-affine Applicants Good, Bad, or Both? Conceptualization and Measurement of Ambivalent User Attitudes Towards AI A Case Study on Cross-Hierarchical Communication in Digital Work Environments ‘Show Me Your People Skills’ - Employing CEO Branding for Corporate Reputation Management in Social Media A Multiorganisational Study of the Drivers and Barriers of Enterprise Collaboration Systems-Enabled Change The More the Merrier? The Effect of Size of Core Team Subgroups on Success of Open Source Projects The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp The Effect of Marker-less Augmented Reality on Task and Learning Performance Antecedents for Cyberloafing – A Literature Review Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project Track 14: Geschäftsmodelle und digitales Unternehmertum Dividing the ICO Jungle: Extracting and Evaluating Design Archetypes Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective Business Model Innovation and Stakeholder: Exploring Mechanisms and Outcomes of Value Creation and Destruction Business Models for Internet of Things Platforms: Empirical Development of a Taxonomy and Archetypes Revitalizing established Industrial Companies: State of the Art and Success Principles of Digital Corporate Incubators When 1+1 is Greater than 2: Concurrence of Additional Digital and Established Business Models within Companies Special Track 1: Student Track Investigating Personalized Price Discrimination of Textile-, Electronics- and General Stores in German Online Retail From Facets to a Universal Definition – An Analysis of IoT Usage in Retail Is the Technostress Creators Inventory Still an Up-To-Date Measurement Instrument? Results of a Large-Scale Interview Study Application of Media Synchronicity Theory to Creative Tasks in Virtual Teams Using the Example of Design Thinking TrustyTweet: An Indicator-based Browser-Plugin to Assist Users in Dealing with Fake News on Twitter Application of Process Mining Techniques to Support Maintenance-Related Objectives How Voice Can Change Customer Satisfaction: A Comparative Analysis between E-Commerce and Voice Commerce Business Process Compliance and Blockchain: How Does the Ethereum Blockchain Address Challenges of Business Process Compliance? Improving Business Model Configuration through a Question-based Approach The Influence of Situational Factors and Gamification on Intrinsic Motivation and Learning Evaluation von ITSM-Tools für Integration und Management von Cloud-Diensten am Beispiel von ServiceNow How Software Promotes the Integration of Sustainability in Business Process Management Criteria Catalog for Industrial IoT Platforms from the Perspective of the Machine Tool Industry Special Track 3: Demos & Prototyping Privacy-friendly User Location Tracking with Smart Devices: The BeaT Prototype Application-oriented robotics in nursing homes Augmented Reality for Set-up Processe Mixed Reality for supporting Remote-Meetings Gamification zur Motivationssteigerung von Werkern bei der Betriebsdatenerfassung Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype GaNEsHA: Opportunities for Sustainable Transportation in Smart Cities TUCANA: A platform for using local processing power of edge devices for building data-driven services Demonstrator zur Beschreibung und Visualisierung einer kritischen Infrastruktur Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer A browser-based modeling tool for studying the learning of conceptual modeling based on a multi-modal data collection approach Exergames & Dementia: An interactive System for People with Dementia and their Care-Network Workshops Workshop Ethics and Morality in Business Informatics (Workshop Ethik und Moral in der Wirtschaftsinformatik – EMoWI’19) Model-Based Compliance in Information Systems - Foundations, Case Description and Data Set of the MobIS-Challenge for Students and Doctoral Candidates Report of the Workshop on Concepts and Methods of Identifying Digital Potentials in Information Management Control of Systemic Risks in Global Networks - A Grand Challenge to Information Systems Research Die Mitarbeiter von morgen - Kompetenzen künftiger Mitarbeiter im Bereich Business Analytics Digitaler Konsum: Herausforderungen und Chancen der Verbraucherinformati

ECOLOGICAL & PROFITABLE CARSHARING BUSINESS: EMISSION LIMITS & HETEROGENEOUS FLEETS

Carsharing is a mobility concept that addresses the world’s growing interest in sustainability. It reduces CO2 emissions, traffic congestion, and noise in cities. Including electric and hybrid vehicles in the car-sharing fleet supports these aspects even more. For a station-based carsharing organization (CSO), the distribution and availability of vehicles play a crucial role to satisfy the customers’ needs as well as to obtain profits. We developed a tactical optimization model to determine the size and composition of a heterogeneous carsharing fleet while considering different emission limits with time-depended demand profiles. Different propulsion modes and vehicle classes represent the heterogeneity of the fleet. Using the application example of the city of San Francisco, results are presented, discussed, and analyzed. Our benchmarks for two different demand scenarios reveal the strong influence of a preset maximum level of CO2 emissions on fleet composition and monthly net profit. The optimization model allows CSOs to provide a sustainable and profitable mobility concept; city planners are supported to evaluate influences of CO2 emission thresholds on CSOs. The model thereby represents a Green IS approach, as it contributes to supporting a society’s path towards a low emission and noise-reduced environment in urban areas where carsharing is feasible

Decision Support for Urban E-Grocery Operations

We discuss an alternative logistics concept for e-grocery operations using an urban network of refrigerated grocery lockers. Regarding the last mile delivery of food and other fast-moving consumer goods, customers either collect their orders by themselves or the products are delivered by means of electric cargo bicycles. To determine the optimal grocery locker locations and both, the routes from the lockers to the consumers as well as the routes from the depot to the grocery lockers, we propose a 2-echelon optimization model minimizing total costs. We present a Location Routing Problem (LRP) in combination with a customized Vehicle Routing Problem (VRP). With our decision support system (DSS), we react to the call of Malhotra et al. (2013) and Gholami et al. (2016) and address the lack of solution-oriented research. We contribute to the Green IS domain by extending the concept of e-grocery with an environmental and social component

Shortening the Last Mile in Urban Areas: Optimizing a Smart Logistics Concept for E-Grocery Operations

Urbanization, the corresponding road traffic, and increasing e-grocery markets require efficient and at the same time eco-friendly transport solutions. In contrast to traditional food procurement at local grocery stores, e-grocery, i.e., online ordered goods, are transported directly to end customers. We develop and discuss an optimization approach to assist the planning of e-grocery deliveries in smart cities introducing a new last mile concept for the urban food supply chain. To supply city dwellers with their ordered products, a network of refrigerated grocery lockers is optimized to temporarily store the corresponding goods within urban areas. Customers either collect their orders by themselves or the products are delivered with electric cargo bicycles (ECBs). We propose a multi-echelon optimization model that minimizes the overall costs while consecutively determining optimal grocery locker locations, van routes from a depot to opened lockers, and ECB routes from lockers to customers. With our approach, we present an advanced concept for grocery deliveries in urban areas to shorten last mile distances, enhancing sustainable transportation by avoiding road traffic and emissions. Therefore, the concept is described as a smart transport system